Technical Support
CIG’s team members are trained to provide full technical service and support for all the products we sell. Customer Service Representatives undergo extensive product line training and are authorized to provide 100% customer satisfaction.
Tier 1 Technical Support
- Dedicated support team for troubleshooting the most common product related questions
- Immediate access to Tier 2 support
Tier 2 Inside Technical Support Team
- Each member averages more than 15 years industry experience
- Technical strategies to resolve issues
- Product support - toner, ink, ribbon
- Escalated evaluation
- RMAs & Reporting